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Business Law Employment Law Labour Law

Using AI for Legal Advice: Why Technology Cannot Replace a Lawyer

As generative AI tools become more widely available, Ontarians are increasingly turning to platforms like ChatGPT or Gemini to answer legal questions or even draft letters, agreements, and settlement proposals. What may seem like a quick and cost-effective shortcut can lead to significant legal risk. Ontario law is complex, highly contextual, and constantly evolving; three characteristics that AI systems are not equipped to fully understand or apply.

While AI can be useful for general information and preliminary research, it is not a substitute for advice from a qualified lawyer. In fact, relying on AI-generated content can create new legal problems, undermine your position in a dispute, and expose you to liability that could have been avoided with proper counsel.

Why More Clients Are Turning to AI, and Why It’s a Problem

Generative AI tools are appealing because they provide fast, confident answers to almost any question. They can draft documents in seconds, summarize broad topics, and present information in a clear, authoritative tone. For individuals facing a legal issue, this confidence can be persuasive, especially when they are anxious, overwhelmed, or attempting to reduce legal fees.

The problem is that generative AI systems are designed to generate text, not to analyze legal rights, identify risks, or provide advice grounded in Ontario legislation or jurisprudence. These systems do not assess evidence, ask for clarification, or apply judgment. Instead, they produce responses that sound correct, even when the underlying information is inaccurate, outdated, or incomplete.

For lawyers, this is increasingly visible in client interactions. Many practitioners are encountering letters, agreements, or legal strategies clearly generated by AI. These communications often contain fundamental mistakes that could jeopardize a client’s rights or expose them to unnecessary claims. Some clients even ask lawyers to “sign off” on AI-generated documents, not realizing the liability, inaccuracies, or missing provisions that make such documents unreliable.

AI Is Designed to Sound Confident, Not to Be Correct

Unlike a lawyer, generative AI does not understand goals, context, or consequences. Its primary function is to predict text that resembles patterns found in its training data. The result is a tool that prioritizes plausibility over accuracy.

This creates a dangerous paradox: AI can produce a legal answer that appears polished and authoritative, even when it is completely wrong. This is known as “hallucination”, where the system confidently fabricates statutes, cases, procedures, or legal obligations that do not exist.

For example, an AI system may:

  • Cite a case or statute that never existed, is grossly out-of-date, or has been overturned;
  • Apply law that is jurisdictionally incorrect for the problem at hand (e.g. using American law for Canadian problems, or cases from a different province);
  • Misstate limitation periods or procedural deadlines;
  • Omit essential contractual terms; or
  • Present an oversimplified “strategy” that contradicts governing legislation or court rules or does not consider the need for a case-by-case analysis.

A non-lawyer may not spot these errors, while a qualified, experienced lawyer will. Further, in many cases, following this incorrect information can lead to irreversible damage to a client’s legal position.

AI Cannot Account for the Nuances of the Law

Legal disputes rarely turn on general principles alone. They depend on factual nuance, industry practice, legislation, regulations, and the evolving body of case law. A single clause in a statute, a minor detail in a timeline, or an overlooked fact can significantly alter the entire analysis.

AI systems cannot gather these facts or probe for missing details. They also cannot assess credibility, identify red flags, or consider practical realities, such as how a judge in Ontario is likely to interpret a provision or how opposing counsel may respond.

For example, an employment law issue may hinge on whether workplace policies were followed, how the employee’s duties evolved, or whether the Employment Standards Act interacts with the common law in the case’s particular circumstances. Or a commercial real estate issue might depend on zoning bylaws, survey results, municipal rules, or lender requirements.

Without understanding the complete context, AI may offer advice that appears logical in theory but fails entirely in practice. Lawyers, by contrast, are trained to identify missing facts, clarify details, and apply judgment; all things AI cannot do.

AI Cannot Predict Legal Consequences or Liability

One of the most troubling trends is the rise in AI-generated “strategy recommendations.” Users input a scenario and receive a confident-sounding plan of action: demand this, refuse that, notify the other party of this, or withhold something until a certain event occurs.

These strategies can be dangerous and can have consequences that a non-lawyer (and indeed an AI system) cannot foresee. Sending a letter, making an allegation, withholding payment, or refusing a request may trigger statutory obligations, violate contractual terms, or constitute a breach of good faith.

Lawyers see the real-world consequences of these decisions every day. AI does not. Without understanding the broader legal ecosystem, AI-generated strategies can lead clients into disputes that are far more expensive than the legal fees they were trying to avoid.

AI-Generated Documents Often Look Legitimate but Fail Under Scrutiny

Another emerging concern is the use of AI to draft legal documents such as demand letters, agreements, settlement proposals, or corporate documents. These often read well on the surface, but the substance is deeply flawed.

Common issues include:

  • Missing mandatory provisions;
  • Incorrect statutory references;
  • Inconsistent terminology or contradictory clauses;
  • Obligations that are unenforceable under Ontario law (or the law of the jurisdiction governing the agreement); or
  • Misstatements of rights.

In litigation, opposing counsel can quickly identify these errors, weakening the client’s position and credibility. In contractual relationships, poorly drafted agreements can lead to disputes, financial loss, or unenforceable terms. Even something as simple as a demand letter can escalate conflict if written with inaccurate assumptions.

AI Cannot Provide Confidential, Personalized Legal Advice

When you consult a lawyer, the advice you receive is protected by solicitor-client privilege, tailored to your situation, and grounded in professional judgment. Lawyers adhere to strict ethical obligations, maintain professional liability insurance, and are accountable for the quality of their advice.

AI offers none of these protections. Conversations with AI are not privileged or inherently confidential. The tool does not verify facts, does not warn you when a question has missing information, and does not carry professional liability. It cannot advise you on risks, strategy, or consequences. It also cannot represent your interests in negotiations or before a court.

This distinction is crucial: AI can provide general information, but only a lawyer can provide legal advice.

Understanding AI as a Helpful Tool; Not a Replacement for Legal Advice

Generative AI can help simplify complex concepts for clients, refine the tone or grammatical structure of communications, or organize information for ease of reference. However, AI is incapable of replacing a lawyer’s assistance in legal matters. Relying on AI for legal advice or document drafting is like relying on a search engine for medical diagnosis: you may get something that sounds plausible, but it is no substitute for a trained professional who understands the law, the facts, and the consequences.

For those facing legal issues, the safest and most effective path forward is to speak with a qualified lawyer who can provide personalized advice, review documents, explain your options, and protect your rights.

Contact Willis Business Law for Trusted Business, Employment, and Labour Law Advice in Windsor-Essex County

If you have questions about your legal rights in a business, employment or labour law matter, or are considering taking action based on information you found online or through an AI tool, contact Willis Business Law. Our team of knowledgeable, experienced lawyers will review your situation, provide clear and reliable guidance, and help you avoid the risks that come with relying on inaccurate or incomplete information. To book a confidential consultation, please call (519) 945-5470 or reach out online.

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Employment Law

Employer Responsibilities in Large-Scale Layoffs

When organizations restructure, the human impact is immediate and significant. In Ontario, employers contemplating a large-scale layoff must navigate a detailed framework of Employment Standards Act requirements, collective agreement obligations (where applicable), and, if the business is federally regulated, Canada Labour Code (CLC) rules. Recent headlines underscore the stakes: General Motors’ decision affecting the CAMI facility in Ingersoll and Rogers Communications’ reductions in customer-service roles prompted difficult transitions for large employee groups and their communities. These examples are reminders that the legal and operational planning for a mass layoff must begin well before any announcement.

Why “Mass Termination” Status Matters in Ontario

Section 58 of Ontario’s Employment Standards Act (ESA) has special rules for “mass terminations.” Although not expressly called by that term, a mass termination occurs when an employer terminates the employment of 50 or more employees at an establishment within the same four-week period. An “establishment” is the location where the employer carries on business. Separate locations can constitute one “establishment” if they are located in the same municipality or if one or more employees have seniority rights that apply to multiple locations under a written contract and that employee(s) can displace another employee.

This four-week window under section 58 is rolling; the mass-termination rules are triggered once 50 terminations occur within that span. The ESA’s group notice periods replace the usual individual notice rules when a mass termination is triggered. As per Ontario Regulation 288/01, employers must provide at least 8 weeks’ notice if 50–199 employees are being terminated, 12 weeks for 200–499, and 16 weeks for 500 or more. Employers may provide working notice or pay in lieu, but the length of group notice is driven by headcount rather than service length.

Form 1 and When Notice Really Starts

Ontario’s process requires more than just telling employees. For mass terminations, the employer must file Form 1 (Notice of Termination of Employment) with the Director of Employment Standards, post a copy in the workplace, and give a copy to each affected employee. Crucially, the statutory notice period does not begin until the Director receives the completed Form 1. Failing to file properly can delay the notice clock and expose the organization to compliance risk.

Do Remote Workers Count Toward the 50?

Yes. The province has clarified that remote employees are included when counting whether the 50-employee threshold has been met for mass-termination purposes. This matters for hybrid or distributed teams and can push a restructuring over the threshold even if fewer than 50 on-site workers are affected.

What You Must Give Employees on Day One of the Notice Period

Beyond Form 1, Ontario added a practical support requirement: when a mass termination is initiated, employers must provide affected employees with information about provincially available employment services (e.g., Employment Ontario resources) at the outset of the notice period. Build this into your checklist and have the materials ready to distribute at the announcement.

Benefits Continuation During ESA Notice

Whether you provide working notice or pay in lieu, you must maintain benefit plan contributions (e.g., health, dental, life and disability) through the ESA notice period. Cutting off benefits too soon is a common misstep that can lead to Ministry orders and civil claims. Ensure your carrier understands “notice-only” status and that continuation is administratively feasible before you announce.

Termination Pay vs. Severance Pay: Distinct Entitlements

In Ontario, termination pay compensates employees when their employment ends without sufficient written notice. Under the Employment Standards Act, employers must provide either working notice or termination pay in lieu, calculated at one week of regular wages per completed year of service, to a maximum of 8 weeks. As mentioned above, special notice requirements apply in cases of mass termination.

Severance pay, also governed by the ESA, is a separate entitlement for long-service employees (those with at least five years of service) where the employer either (a) has a payroll of $2.5 million or more in Ontario, or (b) permanently discontinues all or part of its business and severs 50 or more employees within six months at the same establishment. Severance is calculated at one week of regular wages per completed year of service, plus the pro-rated amount for any additional months, up to 26 weeks. Severance pay is in addition to termination pay or notice.

“Temporary Layoff” vs. Termination

Employers sometimes hope a “temporary layoff” will avoid termination entitlements. Under the ESA, temporary layoff rules are narrow and, unless amended by contract, can quickly convert into terminations with full ESA consequences. Where an employer is federally regulated, different thresholds and definitions apply under the Canada Labour Code and related regulations. Treat temporary layoff strategies with caution and verify your industry’s regime.

Federally Regulated Employers and the Canada Labour Code Group-Termination Regime

Some high-profile employers in Canada, including telecommunications companies, are federally regulated and, therefore, governed by the Canada Labour Code (CLC) rather than the Employment Standards Act for minimum standards. Under the CLC, a group termination occurs when 50 or more employees at an industrial establishment are terminated within any four-week period. The employer must give 16 weeks’ written notice of the group termination to the Head of Compliance and Enforcement and provide copies to designated recipients. Individual notice obligations still apply.

The CLC also obliges the employer to establish a joint planning committee promptly after giving notice. This committee, composed of employer and employee representatives, develops an “adjustment program” within six weeks to reduce the need for terminations or, where inevitable, mitigate impacts and assist with re-employment. The Minister can appoint an arbitrator if the program stalls. This is a critical, time-bound governance step that federally regulated employers must not overlook.

Recent Large-Scale Layoffs: GM and Rogers

The GM case in Ingersoll illustrates how market shifts can ripple through a community and prompt significant production changes and layoffs. This spring, GM announced it would pause assembly at the CAMI plant for extended periods in 2025 and that BrightDrop/Chevy electric van production would cease. Local leaders and workers immediately focused on employment impacts, as a provincially-regulated automotive employer facing a mass termination in Ontario would need to determine whether headcount within any four-week window hits 50, file Form 1, ensure the notice clock starts correctly, and provide extended group notice and benefits continuation. Severance pay may also apply depending on payroll size or discontinuance criteria.

Rogers’ layoffs in early 2025 were framed as a “small percentage” reduction in customer-service roles as the company invested in digital tools and self-serve channels. Because telecoms are typically federally regulated, reductions of 50 or more within a four-week span at an industrial establishment would trigger the Canada Labour Code’s 16-week group-termination notice, a written benefits statement for affected employees, and the creation of a joint planning committee. Even when numbers fall below the 50-employee threshold, the CLC’s individual notice and other minimum standards still apply.

Unions and Collective Agreements

In unionized workplaces, collective agreements overlay ESA or CLC minimums. Many agreements include bumping and recall rights, wage-protection provisions, and consultation requirements that affect the sequence and scope of layoffs. Under the CLC, group-termination notice must be copied to any union representing affected employees, and the joint planning committee must meaningfully include employee representatives. Employers should audit the collective agreement well in advance to stage the announcement, bumping, and placement processes lawfully and to align with any early-retirement, redeployment, or severance-enhancement programs contemplated by the adjustment plan.

The Bottom Line of Mass Terminations in Ontario

Large-scale layoffs require more than a headcount decision; they demand a legally precise, human-centred process. Ontario employers triggering mass-termination rules must file Form 1, provide extended group notice, maintain benefits, and, where applicable, pay ESA severance in addition to termination entitlements. Federally regulated employers must follow the CLC’s group-termination regime, including a 16-week notice and a joint planning committee. Using recent examples, from GM’s CAMI-related changes to Rogers’ customer-service reductions, organizations can see how fast business realities can change and how important it is to have a compliant, respectful plan for affected employees.

Contact Willis Business Law in Windsor-Essex County for Comprehensive Employment & Labour Law Advice

If your organization is planning a large-scale restructuring, Willis Business Law can help ensure you understand your legal obligations under Ontario’s Employment Standards Act or the Canada Labour Code. Our employment and labour lawyers help employers navigate complex layoff and termination processes, minimize compliance risk, and protect both your business and your employees. Contact us online or call (519) 945-5470 for strategic guidance on managing workforce transitions lawfully and effectively.

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Employment Law Labour Law

Ontario Court of Appeal Upholds Employer’s Duty to Investigate Off-Duty Sexual Harassment

In the recent case of Metrolinx v. Amalgamated Transit Union, Local 1587, the Ontario Court of Appeal delivered an important decision for employers navigating their obligations when addressing allegations of workplace harassment. The ruling confirms that an employer’s duty to investigate under the Occupational Health and Safety Act extends to incidents of alleged harassment, even when they occur off duty, on personal devices, and outside the physical workplace, if they have a workplace impact.

The Court upheld a Divisional Court decision that set aside an arbitrator’s order reinstating five unionized employees terminated for off-duty sexual harassment. The case reinforces that employers cannot be relieved of their duty to investigate these incidents merely because the conduct occurred privately or the complainant is reluctant to file a formal grievance.

Private Group Chat, Public Workplace Consequences

Metrolinx, a provincially owned transit provider operating GO Transit in Ontario, maintains policies to prevent harassment and discrimination, including explicit provisions addressing social media misconduct that impacts the workplace.

In 2020, Metrolinx learned that five employees participated in a private WhatsApp group where they exchanged derogatory and sexist messages about co-workers, including allegations that a female employee (“Ms. A”) performed sexual favours for career advancement. Ms. A received screenshots of these messages in 2019 and informed a supervisor, but declined to file a formal complaint.

Months later, after HR became aware of the screenshots, Metrolinx initiated a formal investigation. Ms. A confirmed receiving the messages but reiterated her wish not to pursue the matter. During interviews, one of the grievors shared partial screenshots of the chat. The investigation concluded that the messages constituted sexual harassment, and all five employees were terminated for cause.

The union grieved the terminations, and the matter proceeded to arbitration.

Arbitrator Reinstates Employees, Found Employer Lacked Authority Over Private, Off-Duty Chat

The arbitrator identified four main questions:

  1. Did Metrolinx have authority over off-duty conduct?
  2. Was there evidence that the harassment’s impact was “manifested within the workplace” under the policy?
  3. Did procedural flaws undermine Metrolinx’s reliance on its policy?
  4. Was termination an appropriate penalty?

The arbitrator concluded that Metrolinx lacked authority to discipline the employees for conduct in a private, encrypted chat outside of work. He found no evidence of workplace impact beyond Ms. A’s temporary upset and further determined that the employer failed to follow procedural safeguards in its policy. He also rejected Metrolinx’s “zero tolerance” approach as an inflexible disciplinary practice. On that basis, he ordered reinstatement with full back pay.

Divisional Court Overturns Arbitrator’s Decision, Points to Employer’s Duty to Investigate

Metrolinx sought judicial review. The Divisional Court quashed the arbitration award, finding it unreasonable for several reasons. Firstly, it noted that under section 32.0.7 of the Occupational Health and Safety Act (OHSA), employers must investigate both “incidents and complaints” of workplace harassment. The court found that this obligation arises even without a formal complaint.

The court also acknowledged that the messages caused Ms. A emotional distress and could easily have been circulated further. This satisfied the requirement that the harassment impacted the workplace. It meant that the private nature of the chat did not immunize it from discipline.

Even though the employer deviated from the timelines under its internal policies, the court found this didn’t negate its statutory duties. As a result, the court remitted the matter to the Grievance Settlement Board for hearing before a different arbitrator.

Court of Appeal Affirms Employer’s Statutory Obligations, Highlights Victim Behaviour Stereotypes

The Union appealed, but the Court of Appeal dismissed the appeal, finding the original arbitration award unreasonable. The Court held that the arbitrator had failed to properly recognize the employer’s statutory obligations under OHSA.

The Court of Appeal also disagreed with the arbitrator’s conclusion that Ms. A’s reluctance to pursue a complaint meant no harassment occurred. The Court denounced this line of reasoning as relying on false stereotypes about how an employee in this situation would be expected to respond, stating:

“He erred in concluding that Ms. A’s reluctance to pursue a complaint meant that the impugned comments did not have a negative impact on her or within the workplace, and there was therefore no harassment. The reluctance of a victim of sexual harassment may be caused by many factors, but that reluctance does not relieve an employer of its statutory duty to conduct an investigation if an incident of sexual harassment comes to its attention …”

Takeaways for Ontario Employers Dealing With Workplace Harassment Issues

The Metrolinx case highlights legal principles critical to Ontario employers’ obligations when facing harassment concerns in the workplace.

1. Off-Duty Conduct Can Be Workplace Misconduct

The Court of Appeal reaffirmed that employers have the authority to discipline off-duty conduct if it has a real and demonstrable workplace impact. Here, the sexist messages, although exchanged privately, were shared with a co-worker, which upset her at work and had the potential to undermine workplace safety and culture.

Employers need not prove public dissemination; actual workplace impact is sufficient.

2. The Duty to Investigate Extends Beyond Complaints

Section 32.0.7(1) of the OHSA requires investigation into both incidents and complaints. The Court rejected the arbitrator’s view that Ms. A’s reluctance to complain ended the matter. The employer’s duty exists to protect all employees from a hostile work environment, regardless of whether a victim participates in the process.

This interpretation aligns with the remedial purpose of workplace safety legislation.

3. A Victim’s Reluctance to Complain Does Not Negate Harassment

The Court cautioned against relying on stereotypes about how victims “should” behave. Fear of retaliation, emotional exhaustion, or distrust in the process can all explain the reluctance to formally complain. Such reluctance does not erase the underlying conduct or its impact.

Employers should treat any credible incident that comes to their attention as triggering an obligation to assess and, if warranted, investigate.

4. Privacy Arguments Have Limits

The arbitrator had likened the WhatsApp conversation to a private backyard conversation, beyond the employer’s reach. The Court disagreed, noting that once the content reached the workplace, it became a legitimate matter for investigation and discipline. The fact that the investigator obtained the messages from an employee’s personal phone did not exceed her authority.

Employers may request relevant evidence from personal devices when investigating workplace misconduct, provided the requests are reasonable and proportionate.

5. “Zero Tolerance” Policies Still Require Contextual Discipline

While the Court did not directly reinstate the terminations, it signalled that discipline must consider proportionality, mitigating factors, and the specifics of each case. Automatic dismissal without considering the nature and severity of the conduct can be problematic.

However, in this case, the overarching issue was whether the investigation and discipline were permissible at all; the proportionality question will be reconsidered by a new arbitrator.

Best Practices for Ontario Employers

In light of the findings in Metrolinx, Ontario employers should implement certain best practices for handling harassment concerns under the OHSA.

Review and Update Policies

Employers should ensure workplace harassment policies reflect statutory duties under the OHSA, particularly the obligation to investigate incidents regardless of whether a complaint is filed. Policies that suggest otherwise may be overridden by law.

Explicitly address off-duty and social media conduct, clarifying that such behaviour may lead to discipline if it affects the workplace.

Train Investigators on Legal Obligations

Internal or external investigators must be aware of statutory duties and the limits of their authority. They should avoid unnecessary procedural deviations that could be challenged later, but must not interpret internal policies in a way that undermines legal obligations.

Ensure Discipline is Proportional to the Misconduct

Even where serious misconduct is established, employers should assess the full context, including the employee’s history, the nature of the misconduct, and mitigating circumstances. A documented proportionality analysis strengthens the defensibility of disciplinary decisions.

Balance Privacy with Workplace Safety

Requests for personal communications should be tied directly to the scope of the investigation and supported by a clear rationale. Employers should communicate these reasons to employees and, where applicable, rely on policy provisions requiring cooperation.

Willis Business Law: Windsor-Essex Employment and Labour Lawyers Advising on Workplace Harassment Issues

Workplace harassment issues can be complex, especially when off-duty conduct is involved. If you are an Ontario employer seeking guidance on your obligations under the Occupational Health and Safety Act or need assistance conducting a legally compliant workplace investigation, the employment and labour lawyers at Willis Business Law can help. Contact us online or call 519-945-5470 to discuss your situation and protect your employees and your organization.

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Employment Law

Employment Law and Climate Disasters: What Happens If Your Workplace Shuts Down Due to Wildfires or Floods?

As climate change intensifies, so does the frequency and severity of natural disasters across Canada. Ontario, once largely insulated from climate-related disruptions, is now experiencing the increasing impact of wildfires, floods, heat waves, and severe storms. These events pose risks to public safety and create complex legal challenges for employers and employees alike.

Ontario’s Employment Law Framework

Ontario’s employment law regime is shaped primarily by the Employment Standards Act (ESA), common law principles, human rights legislation, and occupational health and safety laws.

When a workplace is closed temporarily due to a natural disaster, these legal frameworks intersect in complex ways. Some issues are clearly addressed under the ESA, while others rely on interpretation, precedent, or the terms of individual employment contracts.

Importantly, no specific statute in Ontario deals exclusively with employment rights and obligations during natural disasters, which means that many questions must be answered by applying general legal principles to novel and urgent circumstances.

Payment Obligations During Climate-Related Closures

A key question for employers and employees is whether wages must continue when a business is forced to shut down because of a wildfire, flood, or similar event. The answer depends largely on the nature of the closure, the type of employment, and whether the employee is able to work.

Salaried Employees

Employers are typically required to pay wages to salaried employees who are ready and willing to work, even if no work is available. This obligation does not disappear simply because of a disruption on the employer’s side. If the employer unilaterally prevents the employee from working, the employee remains entitled to pay, unless the contract provides otherwise.

There may be exceptions in extreme cases where the employment contract contains a valid force majeure clause, or where frustration of contract is invoked, but these are narrow and highly fact-dependent doctrines.

Hourly or Casual Employees

For employees who are paid by the hour and only for time worked, the obligation to pay wages may not arise unless the employee was already scheduled to work. Even in those cases, the Employment Standards Act does not guarantee payment unless the employee reported to work or was given insufficient notice of the cancellation.

Under section 21.2 of the ESA (also known as the “three hour rule”), employees who regularly work more than three hours a shift and who report to work but are sent home early due to an unexpected closure may be entitled to a minimum of three hours’ pay.

However, the three hour rule may not apply if the closure was due to a situation beyond the employer’s control, such as a natural disaster that made the premises unsafe or inaccessible. Again, the application depends on the specific facts and whether the employer acted reasonably and in good faith.

Layoffs and Termination During Prolonged Closures

If a workplace remains closed for more than a few days or weeks, employers may need to consider more permanent solutions, such as temporary layoffs or terminations. Ontario’s employment law imposes several essential restrictions.

Temporary Layoffs

Under the Employment Standards Act, employers may temporarily lay off employees for up to 13 weeks in a consecutive 20-week period or up to 35 weeks in a 52-week period if certain benefits or wages are continued during the layoff.

However, a critical and often misunderstood issue is that the ESA allows but does not grant a general right to lay off employees. Unless an employment contract, collective agreement, or industry custom expressly allows for temporary layoffs, imposing one may be considered a constructive dismissal by the courts. This means an employee could treat the layoff as a termination and seek damages for wrongful dismissal.

Employers must carefully review employment contracts before proceeding with layoffs in a climate disaster scenario. If no contractual right exists, the risk of a constructive dismissal claim increases significantly, even if an unforeseeable natural event caused the shutdown.

Frustration of Contract

In rare and extreme cases, a climate disaster may permanently prevent employees from performing their jobs. If the employment contract becomes “frustrated” (i.e. impossible to perform due to no fault of either party), the employment relationship may be terminated without the usual obligations to provide notice or severance.

Frustration is a high threshold and applies only where the impossibility is permanent, not temporary. Courts are cautious in applying this doctrine, especially where the employer’s inability to provide work is not total or indefinite.

Employers considering frustration of contract should seek legal advice and document all evidence supporting the conclusion that the employment has become impossible to continue.

Employer Occupational Health and Safety Obligations

Another major consideration during a climate-related shutdown is the employer’s obligation under Ontario’s Occupational Health and Safety Act (OHSA). The OHSA requires employers to take every reasonable precaution to protect workers.

If a workplace is damaged by fire, water, or structural failure, or if air quality is compromised (for example, due to wildfire smoke), it may be unsafe for employees to return. Employers must not compel employees to enter or remain in hazardous conditions. Doing so may expose the company to regulatory penalties, liability for injuries, or orders from safety inspectors.

Employees in Ontario also have the right to refuse unsafe work under the OHSA, and employers must follow the statutory process when such a refusal is made. This includes investigating the concern and, if necessary, involving the Ministry of Labour, Immigration, Training and Skills Development.

Communication, assessment, and documentation are essential during a climate disaster. Employers should consult engineers, environmental experts, or public authorities to determine when a facility is safe to reopen, and they must share that information with affected staff.

Remote Work and Continuity Planning

For employers with the technological capacity to do so, transitioning to remote work can provide a way to maintain business continuity during a natural disaster. However, this option is not universally available, especially in industries such as manufacturing, retail, or construction.

Where remote work is feasible, employers must ensure that employment terms and working conditions remain compliant with the Employment Standards Act and other applicable laws. This includes respecting limits on hours of work, break periods, and privacy considerations when using monitoring tools.

Employers should also ensure remote work arrangements are formalized in writing, ideally through an addendum to the employment contract or a remote work policy. These documents should address:

  • Expectations around hours, availability, and communication;
  • Use of employer-provided equipment and IT security protocols; and
  • Health and safety responsibilities in the home work environment.

For employers with remote-capable roles, building disaster response protocols that include seamless remote work deployment can mitigate business disruption and reduce the legal risks associated with shutdowns.

Human Rights Considerations

Natural disasters do not suspend human rights obligations. If a shutdown or operational change disproportionately affects employees based on protected grounds, such as disability, family status, or age, employers may have a duty to accommodate.

For example, if a flood forces a workplace to relocate temporarily to a new city, employees with caregiving responsibilities or medical needs may be unable to travel. Employers must consider accommodation requests on a case-by-case basis and determine whether adjustments can be made without undue hardship.

The Ontario Human Rights Code requires proactive engagement with employees requesting accommodation. Blanket policies or failure to consider individual circumstances may result in discrimination claims, even if a natural event caused the initial disruption.

Proactive Disaster Preparation for Employers

As climate events become more frequent and disruptive, employers can no longer rely on ad hoc responses. Ontario businesses must integrate climate resilience and emergency planning into their employment policies.

Key steps include:

  • Reviewing and updating employment contracts to include temporary layoff and force majeure clauses;
  • Creating a business continuity plan that addresses employee communication, safety, and compensation;
  • Establishing protocols for remote work deployment and IT infrastructure in the event of physical closure;
  • Conducting health and safety audits of facilities vulnerable to climate risks; and
  • Ensuring compliance with ESA, OHSA, and human rights obligations during emergencies.

In many cases, proactive planning will reduce legal exposure and build trust and engagement among employees, who increasingly expect their employers to take climate risk seriously.

Contact Willis Business Law for Comprehensive Employment Law & Business Continuity Planning Advice in Windsor-Essex County

The legal implications of workplace shutdowns caused by wildfires, floods, and other climate disasters are complex and evolving. The employment lawyers at Willis Business Law know that robust preparation is the best defence against future business disruptions. We help employers in Windsor-Essex County and the surrounding areas understand their legal obligations and proactively create resilient systems.

Our team ensures Ontario businesses can better navigate the uncertainties of a changing climate while protecting their workforce and minimizing liability. To discuss your employment law matter with our firm, please contact us online or call 519-945-5470.

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Mediation Workplace Investigations

The Role of Mediation in Ontario Workplace Investigations

Workplace investigations have become critical to managing conflict and addressing serious allegations in today’s professional environments. From claims of harassment and discrimination to breaches of policy or misconduct, the investigation process allows employers to gather facts and make informed decisions. However, the process can also be adversarial, emotionally taxing, and potentially disruptive to the workplace. When used strategically, mediation offers Ontario employers a proactive and constructive tool that can complement or even resolve disputes arising during an investigation.

Understanding where mediation fits into the broader context of workplace investigations is essential for employers seeking to balance legal compliance, employee relations, and operational continuity.

How Does Mediation Fit Into the Employment Context?

Mediation is a voluntary, confidential process in which a neutral third party (the mediator) helps disputing parties communicate and negotiate a mutually acceptable resolution. Unlike arbitration or litigation, mediation does not result in a decision imposed by a third party. Instead, the focus is on collaborative problem-solving, often preserving relationships and fostering trust.

Mediation is commonly used in the employment setting to resolve grievances, interpersonal conflicts, or even legal disputes such as wrongful dismissal claims. In recent years, its application has expanded to include issues that arise during or in response to workplace investigations.

Employer Obligations in Workplace Investigations

Ontario employers are legally obligated under legislation such as the Occupational Health and Safety Act and the Ontario Human Rights Code to investigate certain workplace complaints, particularly those involving harassment, violence, or discrimination. Failing to conduct a proper investigation can expose an employer to liability, reputational damage, and regulatory penalties.

Yet, even a procedurally sound investigation does not always resolve underlying conflict. Employees may feel unheard, distrust the process, or remain dissatisfied with the outcome. In this context, mediation can serve as a valuable supplement, or in some cases, a strategic alternative, to the traditional investigation process.

When Can Mediation Be Used in Workplace Investigations?

Mediation can play a role at several stages of a workplace investigation, depending on the nature of the dispute and the employer’s goals. These include:

1. Pre-Investigation Stage

In situations involving interpersonal conflict, miscommunication, or relationship breakdowns, rather than serious misconduct, mediation may be used in lieu of a formal investigation. This approach can de-escalate tension and rebuild trust before an official complaint is filed.

2. During the Investigation

Mediation may be used concurrently with an investigation to address ancillary issues. For example, while the investigator gathers facts on whether harassment occurred, a mediation session could help resolve related working relationship issues or procedural concerns.

3. Post-Investigation

Even after an investigation concludes, mediation can help address lingering resentment, clarify misunderstandings, and facilitate the reintegration of employees. It is particularly useful in restoring workplace harmony and reducing the risk of retaliation, absenteeism, or turnover.

Factors for Employers to Consider When Choosing Workplace Investigation-Related Mediation

While mediation offers many benefits, it is not suitable for every workplace issue. Employers must carefully assess whether mediation is appropriate in the context of a workplace investigation. Factors to consider include:

Severity of the Allegations

Mediation is typically unsuitable where allegations involve serious misconduct, violence, or criminal behaviour. These cases require a formal, fact-finding approach.

Willingness of the Parties to Participate

Mediation is a voluntary process. It may be counterproductive if one or both parties are unwilling to engage in good faith.

Goals of the Process

If the employer seeks to gather objective evidence to determine whether a policy violation occurred, mediation may not satisfy legal requirements.

Power Dynamics Involved

In situations with significant power imbalances (e.g., supervisor-subordinate relationships), mediation may need to be approached cautiously to avoid coercion or intimidation.

Where appropriate, however, mediation can provide a more humane, timely, and cost-effective method of addressing workplace conflict.

Key Distinctions Between the Mediation and Investigation Processes

Understanding the distinction between a workplace investigation and a mediation process is crucial for determining which to pursue and when.

A workplace investigation is typically an objective, structured process for determining the facts of an allegation. It is often mandated by law or internal policy and may result in findings that may lead to disciplinary action.

By contrast, mediation is an informal, interest-based process that emphasizes mutual understanding and voluntary resolution. It does not result in formal findings or enforceable decisions unless the parties enter into a settlement agreement.

While investigations focus on past conduct and policy compliance, mediation looks forward, seeking solutions that benefit all involved.

The Hybrid Approach: Integrating Mediation Into Investigations

Many Ontario employers are adopting a hybrid approach, integrating mediation into the investigative process. This model involves initiating a formal investigation but remaining open to mediation if appropriate opportunities for resolution arise.

For instance, once preliminary findings are established, and the facts suggest a misunderstanding or miscommunication rather than malicious intent, the investigator or HR professional may recommend mediation. This approach allows the parties to jointly agree on remedial actions, reducing the need for formal discipline and improving long-term outcomes.

Hybrid models require careful planning and coordination, particularly around confidentiality, recordkeeping, and ensuring that mediation does not compromise the investigation’s integrity.

Restoring the Workplace Post-Investigation Through Mediation

Even when an investigation is necessary and appropriate, it often does not put an end to workplace tension. Employees may return to work harbouring resentment, confusion, or fear. Co-workers may take sides or feel unsure about how to interact with those involved.

Post-investigation mediation can serve as a crucial restorative tool. By facilitating open communication and rebuilding professional relationships, mediation helps prevent re-escalation and supports a healthier, more cohesive work environment.

It also demonstrates that the employer is invested not just in compliance but in the well-being of its staff and the organization’s culture.

Legal Considerations for Ontario Employers

Ontario employers must be mindful of their legal obligations when incorporating mediation into workplace investigations. These include:

  • Maintaining confidentiality: Mediation discussions must remain confidential and separate from the investigation file unless the parties agree otherwise.
  • Documenting the process: While mediation is informal, it is prudent to document that the process was offered, that participation was voluntary, and whether any agreements were reached.
  • Protecting against reprisal: Participation in mediation, like filing a complaint or participating in an investigation, is a protected activity under the Occupational Health and Safety Act and the Human Rights Code. Employers must ensure that no reprisals occur.
  • Meeting procedural fairness: Mediation cannot be used to circumvent proper investigation procedures, particularly in cases involving human rights or workplace violence.

Consulting legal counsel before initiating mediation in the context of a workplace investigation ensures that the employer’s actions are legally sound and strategically appropriate.

The Value of Mediation as a Strategic HR and Legal Tool

Mediation is not a substitute for a workplace investigation in every case. However, when used judiciously, it can enhance the effectiveness of investigations, reduce conflict escalation, and promote a more constructive work environment.

For Ontario employers, integrating mediation into their workplace investigation strategy demonstrates a commitment to fair, respectful, and solutions-focused management. It can also reduce the risk of litigation, improve employee morale, and contribute to a more resilient organizational culture.

With proper guidance, clear policies, and a willingness to engage employees in meaningful dialogue, employers can leverage mediation as a powerful tool in their workplace conflict resolution toolkit.

Willis Business Law: Providing Multifaceted Workplace Investigation & Mediation Services to Windsor-Essex Employers

If your organization is navigating a complex workplace issue and you’re considering whether mediation may be appropriate, the employment law team at Willis Business Law can help you assess your options. Our skilled employment lawyers help Ontario employers design legally sound workplace investigation processes that support compliance and long-term well-being. Further, Managing Partner Dina Mejalli-Willis provides dynamic mediation services that complement the investigation process and mitigate conflict. To book a consultation, please call (519) 945-5470 or contact us online.

Categories
Employment Law

When Can an Employee Be Disciplined for a Social Media Post?

In today’s hyper-connected world, where personal opinions are frequently shared on platforms like X (formerly Twitter), Facebook, Instagram, and TikTok, the lines between professional and private life are increasingly blurred. A common inquiry for Ontario employers is determining when they can discipline or terminate an employee for something they post online during their personal time.

While employees have rights to freedom of expression and privacy, those rights are not absolute, particularly when off-duty conduct intersects with workplace reputation, safety, or operations.

The Legal Landscape: Off-Duty Conduct and Employment Law in Ontario

In Ontario, employment is governed by a combination of statutes such as the Employment Standards Act, the Human Rights Code, and common law principles. None of these laws provides employees with carte blanche to act however they wish outside of work hours, nor do they permit employers unlimited discretion to police personal behaviour. Instead, the law tries to strike a balance between an employer’s legitimate interest in maintaining its reputation and operations, and an employee’s right to a private life.

Ontario courts and tribunals have recognized that off-duty conduct can, in certain circumstances, be grounds for discipline or dismissal, but only where there is a clear and material connection to the employment relationship. This threshold is difficult to meet, and employers carry the burden of proving that the conduct has harmed, or is reasonably likely to harm, the employer’s interests.

Defining Off-Duty Misconduct in a Digital Age

Off-duty misconduct generally refers to behaviour occurring outside of work hours and off work premises that an employer believes negatively impacts the employment relationship. Historically, this may have included incidents such as criminal charges, harassment of coworkers outside of work, or intoxication-related events. In the digital era, however, the definition has expanded to include online behaviour, particularly the content shared on social media platforms.

What distinguishes social media activity from other forms of off-duty conduct is its visibility and potential for viral amplification. A post shared in seconds can be screenshotted, shared widely, and preserved permanently, even if deleted. In some cases, posts that seem personal or private can easily be linked back to the individual’s employer, intentionally or not. This reality significantly influences the legal analysis of whether off-duty social media conduct justifies employer discipline.

Key Legal Principles on Social Media Use By Employees

Ontario case law provides some guidance on how tribunals and courts evaluate off-duty social media conduct. A leading principle emerges from the broader doctrine of “just cause” in employment law: for an employer to terminate an employee for off-duty conduct, it must demonstrate that the behaviour harmed the employer’s interests in a material and demonstrable way.

In cases involving social media, courts tend to ask: Did the employee’s post identify their employer? Did the post go viral? Was the content discriminatory, harassing, violent, or otherwise offensive? Did it attract negative attention to the employer? The more affirmatively these questions are answered, the more likely the discipline will be upheld.

Freedom of Expression vs. Harm to Reputation

A frequent point of contention is the employee’s right to freedom of expression. Although the Canadian Charter of Rights and Freedoms guarantees this right, it only applies to government action, not private employers. However, the principle of expressive freedom is not entirely irrelevant. Courts may consider whether an employee’s post constitutes a personal opinion shared privately, and whether the employer proportionately addressed that expression.

It is important to note that employees who work for public institutions, such as government departments, school boards, or hospitals, may have greater protections under the Charter. Even then, expression rights must be weighed against the employer’s duty to maintain a safe and respectful workplace and protect its public image.

When Employee Social Media Posts Cross the Line

Disciplinary cases based on social media conduct have become more common in the last decade, with outcomes varying depending on context. For example, an employee who posts racist or discriminatory remarks, even on a personal account, may be terminated if the post is linked to their employer, especially in sectors like education, healthcare, or government. Employers have successfully argued in some cases that such posts damage public trust, compromise the employer’s diversity commitments, or undermine workplace safety.

In contrast, courts have occasionally reinstated employees where the disciplinary response was found to be disproportionate to the conduct. If a post was vague, anonymous, or made without intent to associate with the employer, especially where the employee showed remorse, tribunals have sometimes concluded that a warning or suspension would have sufficed.

Employer Policies Must Be Clear and Reasonable

Employers who wish to regulate off-duty conduct, especially on social media, must ensure they have clear, written policies that are communicated to employees. These policies should outline expectations around respectful conduct, confidentiality, harassment, and the use of employer branding or logos. Employees should be made aware that misconduct on social media, even outside of work hours, may lead to discipline where it adversely affects the employer.

However, policies cannot be overly broad or vague. A policy that simply states “any conduct harmful to the company will result in termination” is unlikely to survive legal scrutiny. Moreover, policies must comply with human rights legislation, meaning they cannot be enforced in a way that discriminates against protected grounds such as race, religion, gender, or disability.

Human Rights Considerations

Social media posts may also touch on matters of religion, political belief, or other protected characteristics. For example, a human rights complaint may arise if an employee posts a personal religious view that some find controversial and the employer disciplines them. In such cases, legal analysis becomes even more nuanced, as tribunals must weigh freedom of belief against the right to be free from discrimination and harassment.

Best Practices for Ontario Employers

For Ontario employers, disciplining employees for off-duty conduct requires a careful balance between protecting business interests and respecting employee privacy and rights under employment and human rights laws.

Employers should implement a clear, consistently applied social media policy to mitigate legal risk. This policy should outline acceptable online behaviour, clarify expectations around brand representation, and specify the potential consequences of violating those expectations, even off the clock.

When an issue arises, employers must assess whether the social media activity in question has a legitimate and material connection to the workplace. To justify discipline, the post must reasonably harm the employer’s reputation, breach confidentiality, disrupt the workplace, or conflict with the employee’s duties. Knee-jerk reactions to controversial or unpopular opinions can expose the employer to liability if those posts do not actually impact the employment relationship.

Employers should document all findings, ensure the employee has an opportunity to respond, and consider progressive discipline where appropriate. Seeking legal advice before taking disciplinary action is strongly recommended to ensure that decisions align with employment law standards and minimize the risk of wrongful dismissal or discrimination claims.

Willis Business Law: Windsor-Essex Employment Lawyers Advising Employers on Off-Duty Employee Conduct

Navigating employee discipline for off-duty social media use is legally complex and highly fact-specific. A misstep can expose your organization to wrongful dismissal claims, human rights complaints, or reputational damage. At Willis Business Law, we help Ontario employers develop enforceable workplace policies, assess the risks of disciplinary action, and respond strategically to online conduct issues. Whether you’re drafting a social media policy or addressing a current concern, our employment lawyers offer practical, legally sound advice tailored to your business. To discuss your employment law matter, please call (519) 945-5470 or reach out online.

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Employment Law

Return-to-Work Programs: Windsor-Essex Employer Obligations

Return-to-work (RTW) programs support employees recovering from illness or injury. These programs are designed to help workers reintegrate into the workplace in a safe and timely manner. Ontario employers must understand the legal framework that governs these programs, including obligations, rights, and best practices under Ontario’s employment laws.

Return-to-work programs must carefully balance accommodating an employee’s medical needs and ensuring that business operations remain effective. Legal compliance and fostering a workplace culture rooted in respect, safety, and communication are essential.

The Legal Framework for Return-to-Work in Ontario

In Ontario, return-to-work obligations arise under several legal regimes, most notably the Workplace Safety and Insurance Act (WSIA) and the Ontario Human Rights Code (OHRC). These laws impose specific duties on employers, particularly when an employee is injured on the job and requires modified duties or accommodations to return to work safely.

Under the WSIA, employers have a statutory obligation to re-employ injured workers if they have 20 or more employees and the injured worker has been continuously employed with the company for at least one year prior to the injury. This duty applies for up to two years after the injury or until the worker is medically able to perform their pre-injury job, whichever is longer. Failure to meet this obligation can result in financial penalties and other consequences imposed by the Workplace Safety and Insurance Board (WSIB).

The OHRC, meanwhile, requires employers to accommodate workers with disabilities up to the point of undue hardship. This includes both physical and mental disabilities and extends beyond workplace injuries to any medical condition that affects an employee’s ability to perform their job duties.

What Is a Return-to-Work (RTW) Program?

A return-to-work (RTW) program is a structured plan developed to assist injured or ill employees in resuming employment safely. These programs often include transitional duties, modified schedules, or temporary reassignment to different tasks. The purpose is to facilitate a gradual and supported return to the workforce while considering the employee’s medical restrictions and abilities.

Employers are encouraged to develop RTW programs proactively before any incident occurs. A well-designed program includes clear communication strategies, documented policies, and procedures for assessing medical information, creating individualized return-to-work plans, and monitoring progress. Although not every employer is legally required to have a formal RTW program, doing so can significantly reduce the risk of disputes and legal complications.

Employer Obligations Under the WSIA

The Workplace Safety and Insurance Act sets out explicit responsibilities for employers whose employees suffer work-related injuries or illnesses. The most critical obligations include the duty to re-employ and cooperate in the return-to-work process.

The duty to re-employ means the employer must offer the employee suitable employment when they are medically able to return to work, even if they cannot yet perform their pre-injury duties. This may involve modified work or alternative roles that align with the employee’s current capabilities. Employers must make these offers promptly and be prepared to provide medical evidence or reports to support their decisions.

The duty to cooperate requires both employers and employees to participate in creating and implementing an appropriate return-to-work plan. This includes maintaining open lines of communication, sharing relevant information with WSIB, and accommodating the employee’s medical needs. Employers who fail to cooperate risk incurring penalties or facing legal action.

The Role of Medical Documentation in RTW Planning

Medical documentation plays a central role in return-to-work planning. Employers are entitled to receive information on functional abilities from the employee’s healthcare provider but cannot demand a diagnosis or detailed medical history.

This functional abilities information outlines the employee’s physical and cognitive capabilities, restrictions, and limitations. Based on this information, employers must assess what accommodations or modifications can be reasonably implemented. Confidentiality must always be maintained, and only individuals directly involved in the return-to-work process should have access to this sensitive information.

Employees are expected to cooperate by providing timely and accurate medical documentation. If they fail to do so, developing an appropriate return-to-work plan may be more challenging, potentially delaying the process or impacting benefits eligibility.

The Duty to Accommodate Under the Human Rights Code

When an employee has a disability—whether related to a workplace injury or otherwise—the employer must consider their duty to accommodate under the Ontario Human Rights Code. This duty applies to all employers, regardless of size or industry.

Accommodations may include modifications to job duties, work hours, equipment, or work location. Sometimes, accommodation could mean allowing an employee to return to work part-time or temporarily from home. Employers must assess each case individually and explore all reasonable options for facilitating the employee’s return.

However, this obligation is not limitless. Employers are not required to accommodate if doing so would cause undue hardship. Undue hardship is assessed based on factors such as cost, outside funding availability, and health and safety risks. Proving undue hardship requires objective evidence and is a high threshold to meet.

Employee Rights and Responsibilities in the Return-to-Work Process

Employees have the right to a safe and respectful return-to-work process. They cannot be punished, terminated, or demoted simply because they have experienced an illness or injury. Any such treatment could constitute discrimination or a violation of their rights under the Workplace Safety and Insurance Act or the Human Rights Code.

Employees also have responsibilities in the return-to-work process. They must provide relevant medical documentation, participate in developing a return-to-work plan, and make reasonable efforts to comply with modified work arrangements. If an employee refuses suitable work without valid medical justification, it may affect their entitlement to WSIB benefits or raise issues regarding their employment status.

Challenges and Best Practices

Despite clear legal obligations, implementing an effective return-to-work program can be challenging. Common obstacles include lack of communication, misunderstanding of medical information, and resistance to modified duties from the employer or coworkers. Mismanagement of these issues can lead to workplace tension, legal disputes, or even re-injury.

Employers can minimize these risks by establishing formal return-to-work policies, training supervisors on accommodation and disability management, and maintaining documentation of all steps taken during the process. Regular check-ins with the returning employee and their healthcare provider can ensure the plan remains appropriate as the employee’s condition evolves.

It is also advisable to involve employees in the design of RTW programs, as this can promote buy-in and create a more inclusive workplace culture. Early intervention, flexibility, and a clear understanding of legal duties are key components of a successful return-to-work strategy.

The Benefit of Experienced Legal Advice in RTW Matters

In some cases, the return-to-work process may become contentious. Disputes can arise over whether an accommodation is reasonable, whether the employee is fit to return, or whether the employer has met their obligations under the law. Legal advice may be necessary when there is uncertainty around compliance or the relationship between the parties has broken down.

A knowledgeable employment lawyer can assist employers in interpreting medical documentation, applying the concept of undue hardship, or managing competing obligations under the Workplace Safety and Insurance Act and the Human Rights Code.

Willis Business Law: Windsor-Essex Employment Lawyers Advising Employers on Return-to-Work Programs

Return-to-work programs are more than a legal requirement; they are critical to a supportive, inclusive, and productive workplace. Willis Business Law provides tailored advice to Windsor-Essex employers on the return-to-work process. Our skilled employment lawyers provide robust legal solutions that reduce the risk of costly disputes and contribute to employee morale, loyalty, and long-term organizational health. To book a consultation, please reach out online or call (519) 945-5470.

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Employment Law Workplace Investigations

Workplace Investigations: Best Practices for Windsor-Essex Employers

Maintaining a safe and respectful workplace is paramount for any employer. When allegations of employee misconduct or complaints surface, conducting a thorough and impartial workplace investigation becomes essential. These investigations address immediate concerns and safeguard the organization from potential legal liabilities. This blog outlines some best practices and legal guidelines for conducting workplace investigations in Windsor-Essex County (and across Ontario), ensuring fairness and compliance.

Legal Guidelines and Principles for Ontario Workplace Investigations

Ontario employers must adhere to various legal guidelines and best practices when conducting workplace investigations. The Ontario Human Rights Code prohibits discrimination and harassment in the workplace, and employers have a duty to investigate and address such complaints under the Occupational Health and Safety Act. The Employment Standards Act also provides guidance on workplace issues, particularly in relation to employee rights and entitlements.

Employers should also consider the principles of procedural fairness, which require that investigations be conducted in a fair and impartial manner. This includes providing all parties with an opportunity to be heard, ensuring that the investigator is unbiased, and making decisions based on relevant evidence.

The Importance of Impartiality and Timeliness

The cornerstone of a successful workplace investigation is impartiality. Employers must demonstrate a commitment to fairness, ensuring the investigator is unbiased and that all parties involved are treated with respect. Selecting an impartial investigator, whether internal or external, is crucial. This individual should possess the necessary skills and experience to conduct a thorough and objective inquiry.

Timeliness is equally critical. Delays in initiating or completing an investigation can exacerbate tensions, erode trust, and compromise the integrity of the process. Prompt action demonstrates a commitment to addressing concerns and resolving issues efficiently. Employers should establish clear timelines and communicate them to all parties involved.

Developing a Clear Investigation Plan

Before commencing an investigation, employers should develop a comprehensive plan. A well-defined investigation plan ensures consistency and thoroughness. This plan should, at the very least, outline the following:

  1. Scope of the investigation and the allegations to be addressed (to avoid “investigation creep” into unrelated issues);
  2. Individuals to be interviewed and a brief description of why their evidence is necessary;
  3. Documents to be reviewed;
  4. Resources and technology needed; and
  5. Strategies for any anticipated issues, such as preservation of evidence.

The plan should also address confidentiality. Maintaining confidentiality is essential to protecting the privacy of all parties and preventing the spread of misinformation. Employers should clearly communicate confidentiality expectations to all participants and take steps to safeguard sensitive information.

Gathering Evidence and Conducting Interviews

Gathering relevant evidence is a critical step in any workplace investigation. This may involve reviewing documents, emails, text messages, and other forms of communication. Employers should ensure all evidence is collected and preserved in a secure and organized manner.

Conducting interviews is also essential for gathering firsthand accounts of the alleged misconduct or complaint. Interview questions should be carefully crafted to elicit relevant information without leading or suggesting answers. Employers should create a comfortable and supportive environment for interviewees, ensuring they feel safe and heard.

Accurate and detailed interview notes are crucial. These notes should accurately reflect the information provided by interviewees. Employers should also consider recording interviews, with the interviewee’s consent, to create a comprehensive record of the proceedings.

Documentation and Record Keeping

It is essential to maintain accurate and complete documentation before, during, and after a workplace investigation. Employers should keep detailed records of all aspects of the investigation, including the investigation plan, interview notes, evidence gathered, and the final report. These records should be stored securely and retained for an appropriate period.

Proper documentation not only demonstrates compliance with legal requirements but also provides a valuable record in the event of future disputes or legal challenges. Retaining all investigation materials, even those not supporting a finding, is vital.

Analyzing Evidence and Making Findings

Once all evidence has been gathered and interviews conducted, the investigator must analyze the information and make findings. This process should be objective and based on the balance of probabilities, meaning that it is more likely than not that the alleged misconduct or complaint occurred.

The investigator should prepare a written report outlining the investigation’s findings. This report should include a summary of the allegations, the evidence gathered, the analysis of the evidence, and the conclusions reached. It should be clear, concise, and well-supported by the evidence. The report should also include recommendations for corrective action, where warranted.

Creating Effective Recommendations and Corrective Actions

Following a thorough workplace investigation, effective recommendations and corrective actions are crucial for addressing the identified issues and preventing their recurrence. These recommendations should be specific, measurable, achievable, relevant, and time-bound (SMART). Rather than vague suggestions, employers should outline concrete steps, such as revising specific policies, implementing targeted training programs, or establishing new reporting procedures.

Each recommendation should be tied directly to the investigation’s findings, clearly explaining how it will mitigate the identified risks or address the root causes of the misconduct or complaint. For example, if the investigation revealed a lack of clarity regarding workplace harassment policies, the corrective action might involve a mandatory training session for all employees, accompanied by a revised policy document distributed and acknowledged by each staff member.

Proactive Training and Prevention

It is important to note that prevention is always better than cure. Even in the absence of allegations requiring an investigation, employers should invest in training for managers and employees on workplace policies, human rights obligations, and best practices for conducting workplace investigations. This training should emphasize the importance of creating a respectful and inclusive workplace and provide employees with the tools and knowledge to address workplace issues effectively.

Post-Investigation Monitoring

After implementing corrective actions, the employer should engage in monitoring and evaluation. Employers must establish clear metrics to track the effectiveness of the implemented changes and ensure they are achieving the desired outcomes. This might involve periodic reviews of workplace climate surveys, tracking the number of reported incidents, or conducting follow-up interviews with employees.

A system for accountability is also vital. Assigning clear responsibilities for implementing and monitoring the corrective actions ensures the process is not merely a formality but a genuine effort to foster a healthier workplace. Regular reviews and adjustments to the corrective actions, based on the monitoring data, will allow for continuous improvement and reinforce the employer’s commitment to maintaining a positive and supportive work atmosphere.

Contact Willis Business Law for Trusted Workplace Investigation Services in Windsor-Essex County

At Willis Business Law, we understand that efficient workplace investigations can prevent minor issues from escalating, while substandard ones expose employers to significant legal and financial vulnerabilities. As part of our comprehensive business and employment law services, we provide Windsor-Essex businesses with experienced advice on workplace investigations. Our knowledgeable employment lawyers also deliver personalized in-house training and develop robust workplace policies, empowering employers to mitigate risk and optimize their operations. To discuss your matter with a member of our team, please contact us online or call 519-945-5470.

Categories
Employment Law

Leaves of Absence in Ontario: Employee Rights and Employer Obligations

In Ontario, employers must navigate a complex landscape of employee rights and workplace regulations, particularly regarding leaves of absence. Understanding the various types of leave available to employees and the legal obligations imposed on employers is essential to ensuring compliance with employment laws and avoiding potential wrongful termination claims. Employers must accommodate legitimate leave requests and implement policies that align with the Employment Standards Act, 2000 (ESA) and other applicable regulations.

Types of Leave Available to Employees in Ontario

Ontario employment law provides employees access to several types of leave, each governed by specific rules and eligibility requirements. Employers must recognize and respect these entitlements to avoid Employment Standards-related complaints and foster a positive workplace culture.

Some of the more common leaves are set out below.

Parental Leave

One of the most common forms of leave is parental leave. Under the ESA, employees who have been employed for at least 13 weeks before the birth or adoption of a child are entitled to unpaid parental leave. Parental leave can be taken for a maximum of 61 weeks if the employee also took pregnancy leave or 63 weeks otherwise.

Sick Leave

Under the ESA, employees are entitled to up to three days of unpaid sick leave per calendar year, provided they have worked for at least two consecutive weeks. Sick leave can be used to recover from a personal injury, illness, or medical emergency.

Employees cannot take the leave for something unrelated to the illness, injury, medical emergency, or something that isn’t medically necessary. However, they are usually entitled to use sick leave for pre-scheduled surgery for an illness or injury.

In addition to the ESA, the Ontario Human Rights Code may require employers to accommodate employees with medical conditions beyond the ESA minimums.

Family-Related Medical Leaves

The ESA provides multiple job-protected leaves allowing employees to take unpaid time away from work to care for various family members.

Family caregiver leave allows employees to care for a seriously ill family member and can extend up to eight weeks per calendar year for each affected relative. This leave only applies to specified family members as set out under the ESA.

Family medical leave allows the employee to take up to 28 weeks off in a 52-week period to provide care or support to certain relatives or people who consider the employee to be a family member. To qualify for medical leave, a qualified health practitioner must issue a certificate indicating the family member has a serious medical condition with a significant risk of death occurring within 26 weeks.

Employees covered by the ESA may also be able to take critical illness leave to care for a critically ill family member. The ESA defines “critically ill” as “a minor child or adult whose baseline state of health has significantly changed and whose life is at risk of an illness or injury.” The employee may take up to 17 weeks of critical illness leave to care for an adult family member and up to 37 weeks to care for their minor child.

Other Leaves

Employees experiencing a personal emergency, such as illness, injury, or urgent family matters, may also be eligible for emergency leave. Employers must be prepared to respond appropriately to such requests, ensuring they follow proper procedures while respecting the employee’s rights.

Other statutory leaves include domestic or sexual violence leave, bereavement leave, and jury duty leave. Each category has its own set of rules regarding duration, eligibility, and required documentation. Employers must stay informed about these regulations and update their internal policies accordingly.

Employer Obligations Regarding Leave Requests

Employers have a legal duty to process leave requests fairly and in good faith. When an employee requests leave, assessing their eligibility under the ESA and other relevant statutes is crucial. Employers cannot refuse a request that meets the applicable legal criteria, nor can they take adverse action against an employee for exercising their rights.

Documentation & Privacy Concerns

In most cases, employees must provide advance notice of their leave, except in emergencies. Employers may require reasonable documentation to verify the need for leave, but they must ensure that any requests for evidence are not overly intrusive or in violation of privacy laws. For example, while an employer may ask for a medical certificate for an extended medical leave, they cannot demand specific details about an employee’s diagnosis.

Right to Reinstatement

Upon an employee’s return from leave, employers must reinstate them to their previous position or a comparable role with the same wages and benefits. Any reduction in hours, pay, or status could constitute a violation of the ESA and expose the employer to constructive or wrongful dismissal claims.

Best Practices for Avoiding Wrongful Dismissal Claims

One of the most significant risks employers face when handling leave requests is the potential for wrongful dismissal claims. Employees who believe they were dismissed due to taking or requesting leave may seek legal recourse, leading to costly litigation and reputational harm. There are several best practices employers can adopt to mitigate this risk.

Handle Leave Requests in Good Faith

Employers must ensure all termination decisions are based on legitimate, non-discriminatory grounds. If an employee’s role is eliminated while on leave, the employer must be able to demonstrate the termination was unrelated to the leave itself and was part of a broader restructuring or economic necessity.

Maintain Comprehensive Records

Proper documentation is key to defending against wrongful dismissal claims. Employers should maintain detailed records of leave requests, approvals, and any relevant communications with employees. Additionally, performance evaluations and disciplinary actions should be well-documented to show that any employment decisions were based on objective factors rather than retaliation.

Establish & Communicate Leave Policies

Employers should establish clear leave policies that align with Ontario’s employment laws to create a legally compliant and supportive work environment. These policies should be communicated effectively to all employees, ensuring they understand their rights and responsibilities when requesting leave. All decision-makers, including personnel managers and HR staff, should understand the ESA, the Human Rights Code, and applicable case law to prevent inadvertent violations.

Regularly reviewing and updating leave policies in consultation with legal counsel will ensure continued compliance with evolving employment laws. By staying informed and proactive, employers can reduce legal risks and maintain a positive work environment that supports both operational needs and employee well-being.

Create a Safe Workplace Culture

Employers should also foster an open and accommodating workplace culture where employees feel comfortable discussing their leave needs without fear of reprisal. Encouraging dialogue and providing reasonable accommodations where necessary can help reduce workplace conflict and improve employee retention.

In conclusion, Ontario employers must approach leaves of absence with a thorough understanding of employee rights and legal obligations. By adhering to the ESA, handling leave requests fairly, and implementing best practices, businesses can minimize the risk of wrongful dismissal claims while fostering a compliant and inclusive workplace. Ensuring that policies are clear, procedures are followed, and employees are treated equitably will contribute to a positive and legally sound employment environment.

Contact Willis Business Law for Dynamic Employment Law Advice in Windsor-Essex County

Willis Business Law provides top-tier employment law advice and legal services to businesses in Windsor-Essex and the surrounding areas. Led by J.P. Karam, our team of talented employment lawyers represents employers across both the private and public sectors in industries such as manufacturing, technology, transportation, financial services, and agriculture. They also collaborate with in-house professionals, offering practical guidance and valuable insights into the daily challenges faced by human resources teams. To schedule a confidential consultation, please contact us online or call 519-945-5470.

Categories
Employment Law

Just Cause Termination in Ontario: Common Pitfalls for Employers

In Ontario, as in the rest of Canada, an employer has the right to terminate an employee’s employment. However, if the termination or dismissal is based on “just cause,” the legal landscape becomes more complicated. Just cause terminations occur when an employer has a valid reason to dismiss an employee without providing notice or severance pay. While it may sound straightforward, this type of termination is fraught with potential pitfalls for employers. Failure to properly navigate these pitfalls can result in costly legal challenges and damages awards.

This blog outlines the common mistakes employers make when attempting just cause terminations in Ontario and how to avoid them.

What Is Just Cause Termination?

Before delving into the common pitfalls, it is essential first to understand what constitutes a just cause termination. In Ontario, just cause means that an employee’s behaviour or actions are so severe that they justify the dismissal without notice or pay in lieu of notice. The Ontario courts generally hold that just cause is a high standard to meet and will often favour employees if the employer cannot clearly demonstrate that the misconduct was serious enough to warrant termination without compensation.

Common reasons for just cause terminations include:

  • Serious misconduct (e.g., theft, violence, dishonesty);
  • Insubordination or willful disobedience;
  • Persistent poor performance despite warnings;
  • Frequent absenteeism or lateness, especially without valid reasons; or
  • Breach of the employer’s policies or contractual obligations.

Common Pitfalls for Ontario Employers

While employers are entitled to dismiss employees for just cause in appropriate circumstances, several common mistakes can undermine a just cause termination and expose employers to liability. Below are some of the most frequent pitfalls employers must carefully avoid.

1. Failing to Provide Clear Documentation of Misconduct or Performance Issues

One of the most critical aspects of just cause termination is documentation. Employers must clearly demonstrate that an employee’s conduct or performance was unacceptable and that the employee was aware of these issues. Courts will not accept vague claims of poor performance or misconduct; there must be specific evidence of the employee’s behaviour and a record of any warnings or attempts to address the issue.

For instance, if an employee has been frequently late to work, it is essential to maintain a log of these occurrences, provide verbal and written warnings, and follow up with clear documentation of any corrective actions. Employers risk losing a just cause claim in court without adequate documentation, as the employer’s version of events may appear unsubstantiated.

2. Not Providing Adequate Warnings and Opportunities for Improvement

In Ontario, the general rule is that employers must give employees reasonable notice of issues related to their performance or conduct and opportunities to correct their behaviour before resorting to termination. In cases of misconduct, such as insubordination or workplace violence, the response may need to be immediate, but even then, employers must still act reasonably.

However, in cases of poor performance, employers should typically issue progressive discipline measures, such as verbal warnings, written warnings, and performance improvement plans (PIPs). Employers can demonstrate that employees acted fairly and in good faith by giving employees a chance to improve.

Without offering these opportunities for improvement, an employer may be seen as having acted precipitously or unfairly, and as a result, the termination may be deemed wrongful.

3. Inconsistently Applying Workplace Policies

Employers often have workplace policies addressing issues like attendance, harassment, performance, and behaviour. A common pitfall occurs when employers fail to enforce these policies consistently or apply them arbitrarily. For example, if an employer dismisses an employee for violating the attendance policy but has allowed other employees to get away with similar violations without consequence, the employer may be accused of inconsistent or unfair treatment.

Consistency is key when applying workplace policies. If an employer takes disciplinary action against one employee for a certain behaviour, they should be prepared to do the same for other employees who engage in similar conduct. Inconsistent enforcement of policies can weaken the employer’s argument for just cause.

4. Ignoring the Importance of Mitigating Factors

When assessing whether just cause exists, courts consider any mitigating factors that may have contributed to the employee’s behaviour. These may include personal issues, health problems, or stress that could have impacted the employee’s performance or conduct. Employers who fail to consider such factors may face challenges in justifying their decision to terminate an employee without notice or severance.

For instance, if an employee is struggling with personal health issues that affect their performance, the employer may have a duty to accommodate the employee under the Ontario Human Rights Code. Ignoring this duty and terminating the employee without considering the mitigating circumstances could result in legal action for wrongful dismissal.

5. Failing to Conduct a Fair Investigation

Before deciding to terminate an employee for just cause, employers must conduct a fair and thorough investigation into the alleged misconduct. Jumping to conclusions without gathering all the facts creates the risk of making an unlawful decision. The investigation should include interviewing the employee, obtaining statements from witnesses, and reviewing any relevant documents or evidence.

If an employer fails to provide the employee with an opportunity to explain their actions or defend themselves, they may be found to have acted unfairly, even if just cause existed. In addition, any disciplinary measures or terminations based on incomplete or biased investigations may lead to legal complications.

6. Relying on a Single Incident of Misconduct

While a serious single incident of misconduct (e.g., theft or violence) can constitute just cause for termination, employers should be cautious when relying solely on one isolated incident to justify dismissal. Courts may be more inclined to find in favour of the employee if there is no clear pattern of misconduct or prior warnings.

For example, if an employee with a long history of good performance commits one serious mistake, the employer may be expected to consider whether the incident warrants immediate dismissal or if a less severe disciplinary measure would be more appropriate. An employer who acts too hastily in such cases risks being found to have terminated the employee without just cause.

7. Not Seeking Legal Guidance Before Terminating an Employee

Employers often overlook the importance of seeking legal advice before proceeding with a just cause termination. Consulting with an employment lawyer can help employers avoid missteps and follow the proper procedures. Employment lawyers can review the evidence, assess the strength of the employer’s case for just cause, and help craft a strategy that minimizes legal risks.

Failing to seek legal advice can leave employers vulnerable to wrongful dismissal claims or other legal challenges that may result in significant financial and reputational damage.

Willis Business Law: Providing Windsor-Essex Employers With Innovative Employment Law Solutions

Just cause termination and wrongful dismissals are complex areas of employment law. While employers are entitled to dismiss employees without notice or severance in cases of severe misconduct or poor performance, the legal bar for just cause is high. At Willis Business Law, our knowledgeable employment lawyers provide comprehensive advice to employers considering dismissing a worker for just cause. We help address all related issues, including workplace policies, performance improvement plans, and workplace investigations.

From our convenient location in the heart of downtown Windsor, we proudly serve clients throughout Windsor-Essex County and the surrounding areas. To discuss your employment law matter with our team, please call us at 519-945-5470 or reach out online.

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